Last updated: June 2026
When you contact HexusBag through our website forms, email, or WhatsApp, we may collect personal information you voluntarily provide, including your name, company name, email address, phone number, and project requirements. We also collect standard web server log data (IP address, browser type, pages visited) for site analytics.
We use your information solely to respond to inquiries, prepare quotations, process sample requests, fulfill orders, and provide customer support. We do not sell, rent, or trade your personal data to third parties.
We will only send you marketing communications (such as product updates or promotional offers) if you have explicitly consented. You may withdraw consent at any time by contacting us. Transactional emails related to ongoing orders or inquiries are not considered marketing.
Your data is stored securely and accessible only to authorized HexusBag personnel. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inactive inquiry data is periodically reviewed and purged.
If you are located in the European Union or the UK, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at info@hexusbag.com.
This website does not use tracking cookies or third-party analytics. Any session cookies used are strictly necessary for site functionality and expire when you close your browser.
Our website may contain links to external sites (e.g., social media platforms). We are not responsible for the privacy practices of these third-party sites.
For any privacy-related inquiries or to request deletion of your data, contact us at:
Email: info@hexusbag.com
WhatsApp: +86 1516 4563 058
Address: No.47, Renmin 6th Road, Danshui, Huiyang District, Huizhou, Guangdong, China 516211